1 Business Day 100% Refund Terms
Customers may cancel for a full refund up to 1 Business Day after placing an order as long as they have not spoken to their Case Manager and the reservation booked with their case manager for their documents to be received by us has not been made yet.
This covers scenarios like:
- – If you order service and change your mind within 1 Business Day or;
- – If you order service and end up not needing expedited service after speaking to your case manager.
Refund Terms After 1 Business Day
If after 1 Business Day a customer wishes to cancel and the reservation has NOT been made, the order will be subject to a cancellation fee as follows:
Same Day / Next Day Passport Service: $100
2-3 Day Brazil Visa Service: $100
All Others: $50
To avoid incurring this fee: Simply tell us you want to cancel within 1 Business Day (as long as a reservation has not been made): Call us, Use the contact form, or tell us when we contact you by phone! – but please respond to our emails and answer our phone calls when we contact you. We will contact each customer within 30 minutes (during normal business hours) by both phone and email. Orders placed on the website after normal business hours will have the whole next business day to cancel (if necessary) without penalty.
Orders in progress
If a customer has spoken to their Case Manager and a reservation has been made, the customer would NOT be entitled to a refund regardless of when the order has been placed. The reservation (once confirmed with your case manager) is limited to a fixed number of submissions per day. The reservation when made entitles you to be the sole user of that reservation and prevents us from allowing another potential paying customer to utilize it. A $100 reservation change fee will apply on all Same Day and Next Day passport services if you fail to meet a reservation once one is made AND we have to book another reservation.
Note: Send in your completed documents as instructed and agreed to. If you make a reservation and are unable to utilize it or find out afterwards that your trip was cancelled or it’s unnecessary for any other reason: you may use the services for another individual besides yourself, use the fees towards another type of service (passport or visa), or have a credit indefinitely placed on your account. A reservation change fee may apply if the original reservation is missed and a new on has to be made.